Refund policy
Return & Exchange Policy
1. Customized Orders
-
Strictly Non-Returnable: All customized or personalized orders are non-returnable, non-exchangeable, and non-refundable under any circumstances.
2. Standard (Normal) Orders
Standard/normal orders are eligible for return or exchange ONLY under the following specific conditions:
-
Wrong Parcel Delivered: If you received an incorrect parcel delivered by mistake.
-
Wrong Model Sent: If a wrong model or product variant was dispatched by error.
3. Conditions for Exchange
-
Store Inventory Only: Any model exchange or replacement is valid ONLY for products that are currently visible and available on our store website/catalog, or items that we actively sell. We do not accept exchanges for items not listed in our store.
-
Product Condition: Returned items must be in their original packaging, complete with all accessories, tags, and labels.
4. Non-Returnable Items
-
Used or Old Products: Any product that has been used, shows signs of wear and tear, or is returned in a non-original condition is strictly non-returnable.
-
Customized Items: Any item made to order or personalized.
5. How to File a Return Request
If you have received a wrong item or model:
-
Contact our support team within 24h of delivery.
-
Provide an unboxing video and photos clearly showing the incorrect product/parcel received.
-
Once verified, our team will arrange for the correct product replacement or exchange based on current store availability.